The purpose of this qualification is to develop learners with the requisite competencies against the skills profile for the Systems Support career path. This qualification came about to meet the need for entry level candidates who are capable of applying a range of institutionally acquired skills in the workplace, in the field of Systems Support, in a manner that adds business value. A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This programme is available in Gauteng. This is an accredited programme which will allow organisations to score under Category B or C of the Learning Programme Matrix.